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Our REPUTATION

5/5
20

Responses

Average score: 9.69

Translates to 4.85 stars out of 5. As of August 23, 2023.

Recent Reviews

Very knowledgeable and courteous team. Performed the job well and cleaned up afterwards.
Very knowledgeable and courteous team. Performed the job well and cleaned up afterwards.
★★★★★
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- K.G.
very fast response to supply and install a replacement pump even tho it was on a weekend - was greatly appreciated.
very fast response to supply and install a replacement pump even tho it was on a weekend - was greatly appreciated.
★★★★★
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- B.S.
Backyard Ponds did an amazing job of restoring our damaged pond liner! We are so thankful that they helped us find a lower cost solution than all the other companies contacted. Highly recommend them.
Backyard Ponds did an amazing job of restoring our damaged pond liner! We are so thankful that they helped us find a lower cost solution than all the other companies contacted. Highly recommend them.
★★★★★
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- C.D.
She was good
She was good
★★★★★
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- F.B.
Appreciate the work that Neal did to repair my pond leaks. Also appreciate Patrick stopping by to check on my pond.
Appreciate the work that Neal did to repair my pond leaks. Also appreciate Patrick stopping by to check on my pond.
★★★★★
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- R.S.
Joe and Joe were extremely friendly, knowledgeable, and expert. They solved my problem quickly and explained everything to my satisfaction.
Joe and Joe were extremely friendly, knowledgeable, and expert. They solved my problem quickly and explained everything to my satisfaction.
★★★★★
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- J.W.
Crew seemed to do a good job. Some sludge seemed to get accidentally pumped into our backyard. Not a huge deal, but also not ideal.
Crew seemed to do a good job. Some sludge seemed to get accidentally pumped into our backyard. Not a huge deal, but also not ideal.
★★★★★
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- E.V.
Very helpful and informative
Very helpful and informative
★★★★★
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- J.M.
They cleaned the pond. There were personable and willingly explained information.
They cleaned the pond. There were personable and willingly explained information.
★★★★★
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- A.C.
Very timely response to our pond pump's failure.
Very timely response to our pond pump's failure.
★★★★★
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- J.K.
Charles did a great job in taking out the "orange" colored water and cleaning the slime off the sides of the large pond. The water looks much better now. Patrick came by to check on the situation, as well. Thank you.
Charles did a great job in taking out the "orange" colored water and cleaning the slime off the sides of the large pond. The water looks much better now. Patrick came by to check on the situation, as well. Thank you.
★★★★★
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- M.W.
lighting issue at the pond. I was glad he explained why I so the lights flash. Thank you Neal. Christine Brett
lighting issue at the pond. I was glad he explained why I so the lights flash. Thank you Neal. Christine Brett
★★★★★
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- C.B.
Patrick is great and I have continually appreciated his knowledgeable help!
Patrick is great and I have continually appreciated his knowledgeable help!
★★★★★
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- P.M.
The guys did a great job, and left everything in good order.
The guys did a great job, and left everything in good order.
★★★★★
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- P.C.
Josh did an amazing job rebuilding the side of our pond and installing rock to stabilize a long-standing problem. Pond looks great and really appreciate the cleaning and maintenance of the pump system, too.
Josh did an amazing job rebuilding the side of our pond and installing rock to stabilize a long-standing problem. Pond looks great and really appreciate the cleaning and maintenance of the pump system, too.
★★★★★
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- J.H.
Great service on the phone and by the tech on the ground. Thanks.
Great service on the phone and by the tech on the ground. Thanks.
★★★★★
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- T.D.
Very interested in understanding the problem
Very interested in understanding the problem
★★★★★
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- C.B.
Patrick and Charles were so very nice and professional! The pond looks great and we appreciated the info on a plant that decided to make a home in it; glad to know it is a beneficial plant! And they were fast workers, too! I am so glad we finally decided to have you all set up our little pond for the summer! Thanks! Anne and Bob Stretch
Patrick and Charles were so very nice and professional! The pond looks great and we appreciated the info on a plant that decided to make a home in it; glad to know it is a beneficial plant! And they were fast workers, too! I am so glad we finally decided to have you all set up our little pond for the summer! Thanks! Anne and Bob Stretch
★★★★★
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- A.S.
I know the extent of the debris, it is back breaking work - which is why it got out of control. It became too much with health issues in the way. I appreciate the work, cleaning the liner and repotting plants. It was just much more than the estimate, but I get it. I am worried the turtles have not returned, but hoping they will. Frogs are happy and laying new egg batches while skipping around.
I know the extent of the debris, it is back breaking work - which is why it got out of control. It became too much with health issues in the way. I appreciate the work, cleaning the liner and repotting plants. It was just much more than the estimate, but I get it. I am worried the turtles have not returned, but hoping they will. Frogs are happy and laying new egg batches while skipping around.
★★★★★
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- D.S.
Awesome and informative crew!! Thank you!
Awesome and informative crew!! Thank you!
★★★★★
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- C.M.
easy as could be
easy as could be
★★★★★
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- R.D.
The folks you sent to us were perfect in every way: friendly, efficient, knowledgeable, professional. Our little pond is now humming with much happier fish. The water is clear, pump running smoothly, and we couldn't be more pleased. Thank you !!
The folks you sent to us were perfect in every way: friendly, efficient, knowledgeable, professional. Our little pond is now humming with much happier fish. The water is clear, pump running smoothly, and we couldn't be more pleased. Thank you !!
★★★★★
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- E.S.
Your staff came as promised and fixed the waterfall problem. Good work as usual. Thanks.
Your staff came as promised and fixed the waterfall problem. Good work as usual. Thanks.
★★★★★
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- J.U.
Frank and Jenny were an awesome team; did a great job! Answered all of our questions. Thank you BYP.
Frank and Jenny were an awesome team; did a great job! Answered all of our questions. Thank you BYP.
★★★★★
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- J.B.
roots growing on both upper side wall of the top waterfall ! And was able to rebuilt and adjust the rock wall. Thanks BYP !!!
roots growing on both upper side wall of the top waterfall ! And was able to rebuilt and adjust the rock wall. Thanks BYP !!!
★★★★★
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- D.S.
Professional friendly artists at work.
Professional friendly artists at work.
★★★★★
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- K.K.
They did a great job
They did a great job
★★★★★
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- H.W.
They were diligent in their work. The pond, plants and fish look great. In addition, they were prepared to answer the questions I had regarding our new skimmer and trapped goldfish and the growth of hair algae. Well done, and they are nice people.
They were diligent in their work. The pond, plants and fish look great. In addition, they were prepared to answer the questions I had regarding our new skimmer and trapped goldfish and the growth of hair algae. Well done, and they are nice people.
★★★★★
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- J.U.
Neil is the best!!!
Neil is the best!!!
★★★★★
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- L.H.
Jenny and Frank great; really knew what they were doing, answered all our questions, secured the patch put in place by BYP 1.5 yrs ago to where should hold now. Beautiful plants. Feel like we have happy koi and awesome pond; already has spiritual feel. Thank you!
Jenny and Frank great; really knew what they were doing, answered all our questions, secured the patch put in place by BYP 1.5 yrs ago to where should hold now. Beautiful plants. Feel like we have happy koi and awesome pond; already has spiritual feel. Thank you!
★★★★★
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- J.D.
Did a housecall on a weekend, yeah!
Did a housecall on a weekend, yeah!
★★★★★
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- L.N.
The crew was excellent. They did a superb job cleaning the pond.
The crew was excellent. They did a superb job cleaning the pond.
★★★★★
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- R.S.
The gentleman were very professional and thorough as well as helpful with information about taking care of our pond.
The gentleman were very professional and thorough as well as helpful with information about taking care of our pond.
★★★★★
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- D.P.

610 A Lofstrand Lane, Rockville, MD 20850

240-339-2001 • support@backyardponds.com

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